Job Description

Requisition No: 884076 

Agency: Highway Safety and Motor Vehicle

Working Title: OPS VICTIM ADVOCATE - 76808153

 Pay Plan: Temp

Position Number: 76808153 

Salary: $27.00 Hourly 

Posting Closing Date: 10/07/2026 

Total Compensation Estimator 

Florida Highway Patrol

*Other Personal Services (OPS) Opportunity*

*Open Competitive Advertisem ent*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact: Heather N. Glenny, (352)251-4023, heatherglenny@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to  A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• State of Florida 401(a) FICA Alternative Plan*
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

To learn more about FLHSMV and why it’s a great place to work, visit our website at:  flhsmv.gov/careers . 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 

Duties and Responsibilities

The Florida Highway Patrol is seeking a compassionate skilled individual to provide essential services to primary and secondary victims of crimes. This position will assist individuals by providing referrals for specialized services to victims of fatal crashes, DUI crashes or any crime victims in order to assist with needs ranging from shelter to monetary needs. This position will also assist in notifying victim’s next of kin in fatal traffic crashes; Serve as a liaison between the victim or family and other organizations; provide victims with the progress of FHP investigations and prosecutions and assist victims with victim compensation claims. This position requires the incumbent to be able to multi-task, be detail oriented, work under high stress levels and create and maintain accurate records.

Knowledge, Skills, and Abilities

• Knowledge of appropriate state and local laws related to crime victims.
• Knowledge of legal terminology, court procedures and practices.
• Skilled in compassionate communication.
• Skilled in problem solving.
• Ability to work as a team member.
• Ability to establish and maintain effective working relationships with others.
• Ability to interview victims to obtain relevant information.
• Ability to handle stressful, crisis situations.
• Ability to serve as liaison between the victim and victim services and the Florida Highway Patrol.
• Ability to demonstrate effective written and verbal communication skills.

Preferred Qualifications

Preference will be given to candidates with the following:

• A Bachelor’s degree in human services, social services, psychology, criminal justice or related field
• 2 years of professional work experience in human services, social services, psychology, criminal justice or related field.

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged. 
• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• OPS employees at FLHSMV are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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